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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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Thursday, 27 March 2025

Service Family Accommodation (SFA) Communications Update - 26 March 25

 


Reduce the risk of lead in drinking water

Lead pipes may still exist in Service Family Accommodation built before 1970, but DIO and our repairs contractors are committed to removing them during modernisation.

The risk of exposure to lead is very low but the following steps can help to reduce lead levels in drinking water in older properties:

  • Only drink water from the mains supply in your kitchen.

  • Before you drink, cook or clean your teeth, run the cold taps first thing in the morning (the amount to fill a washing up bowl should be sufficient) to flush out water that has been standing in pipes overnight. 

  • If you have been away from your home for a long period, run hot and cold taps for at least 5 minutes to prevent legionella.

The UK has a very safe water system, but these precautions will help to lower the risk. For more information visit the Drinking Water Inspectorate’s website

Reporting Sewerage Spills

Should you notice a sewage spillage or leak, please report this directly to the Pinnacle Helpdesk on 0800 031 8628 and follow Option 1 for Repairs.

SFA Roadshows