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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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Thursday, 16 October 2025

MOD Update: Credit union service for Defence people celebrates 10-year anniversary

 



Credit union service for Defence people celebrates 10-year anniversary

 

This month marks 10 years since the launch of Joining Forces – the collaboration of three credit unions, established to help Service Personnel and Defence civil servants save regularly and borrow responsibly.

The Joining Forces Credit Union (JFCU) service – which now supports over 27,000 members – provides a range of simple savings accounts and affordable loans, to help Service Personnel (Regulars and Reservists), veterans, and their families access financial products. Repayments can be made straight from military pay or pension.

Defence Civil Servants can also use the service, with saving and loan repayments made via Direct Debit – rather than payroll deduction.

What is a credit union?

Credit unions are not-for-profit, financial co-operatives, owned by and run for the benefit of their members. They are there to help members save and provide access to credit at fair and reasonable rates.

Why was the JFCU formed?

Before the launch of credit union services for the Armed Forces, Service Personnel often experienced difficulties accessing affordable credit because of regularly moving due to the job. This could then present challenges in terms of building up a good credit rating. The credit unions were introduced to provide a ‘not-for-profit’ alternative for Service Personnel and their families to turn to for financial support.

Since launch, the credit unions have helped Service Personnel save over £11 million – paying attractive returns to members in the form of an annual dividend on savings and fixed rates of interest. With over £71million on loan, they continue to provide a responsible way to borrow – often for those who may otherwise struggle to access affordable credit.

Learn more about the credit unions

The credit unions that make up the JFCU are:

·         Serve and Protect Credit Union – formerly Police Credit Union

·         First Defence Finance – a trading name of the Plane Saver Credit Union

·         Forces Finance – part of the London Mutual Credit Union

Visit the Joining Forces website to learn more about the three credit unions.

For further information on the JFCU and everything else included in Your Offer – visit Discover My Benefits