Updates on Accommodation contracts
For updates on the Accommodation contracts, please go to Service Family Accommodation - GOV.UK (www.gov.uk)where you can subscribe for update notifications
Missed Appointments in the North and Central Regions
Unfortunately, a number of missed appointments were experienced by families earlier this week in Amey’s North and Central regions. This was a result of a server security certificate expiring on 7 August which meant appointments did not transfer from Amey’s scheduling system to its operatives’ hand-held devices from 7-9 August.
When the problem became apparent, Amey’s Regional Service Centre staff intervened to schedule engineers by telephone to attend the planned appointments. Where appointments are confirmed to have been missed, Amey’s Regional Service Centre will issue an apology, re-book appointments and proactively issue compensation..
Safety Notice Regarding Checking Window Restrictors in SFA
The safety of families living in Service Family Accommodation (SFA) and Substitute Service Families Accommodation (SSFA) is a top priority. With warmer weather meaning more windows will be open in homes, we would like to remind families to check that all window safety catches/restrictors are working correctly.
If restrictors are not working or windows can be opened more than 100mm when restrictors are engaged, then please report the fault to the National Service Centre immediately on 0800 031 8628 to ensure a repair is carried out. If you live in SSFA, please contact Mears on 0800 032 4547.
Please note that window restrictors must not be disengaged for any reason where children or vulnerable members of your household are at risk from falling.
For more advice about preventing accidents in your home visit the Child Accident Prevention Trust website.
Gas and Electrical Statutory and Mandatory Inspections
It is a legal requirement to undertake gas and electrical safety checks in your home to reduce the potential for a carbon monoxide incident or an electrical fire and thereby to keep you and your family safe from harm.
If your property is due a gas or electrical check the regional contractor (VIVO or Amey) will contact you to arrange a suitable time for the check to take place. It is extremely important that you respond to an email to confirm the appointment date and time is suitable. VIVO or Amey can change the appointment time if it is unsuitable.
If gas appliances are not serviced regularly, they can lead to leaks and carbon monoxide poisoning. This is a highly poisonous has that can kill quickly with no warning as you can’t see it, taste it or smell it. In extreme circumstances, faults can also cause major explosions.