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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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Thursday, 13 March 2025

Service Family Accommodation (SFA) Communications Update 12 March 25

 




HCDC Update 

Last month, the House of Commons Defence Committee (HCDC) published its report following an inquiry into Service accommodation that took place last year.  This outlined a number of recommendations made by the Committee that we have considered carefully.  

 

HCDC has now published our response to the report which outlines the steps we are taking to improve our service to you.   

 

DIO remains committed to improving the quality of housing for you and your families and we will continue to work closely with our suppliers to deliver against the actions outlined. 

Radio Teleswitch (RTS) electricity meters. 

The technology that supports RTS electricity meters will switch off nationally from 30 June 2025.  

 

If you have one of these meters, you will receive a letter from your electricity supplier informing you that they are required to switch you to a smart meter. Not switching meters before this time could result in disruption to your electricity supply. You can read more about this here

 

Whether you pay for your own electricity or your fuel is supplied by the MOD, if you have an RTS meter, you should expect a letter to arrange an appointment. 

 

If you have any questions or would like to confirm if you have an RTS meter, you can contact your electricity supplier directly.