DWP Decision Maker
Middlesbrough
CLOSING DATE FOR APPLICATIONS:2 September 2025
Join Our Team as a Decision-Maker in the Universal Credit Service
Are you passionate about making a difference? Do you possess strong analytical skills and a commitment to delivering excellent customer service? We are seeking dedicated individuals to become key contributors within the Universal Credit service team, supporting claimants through complex decision-making processes.
Key Responsibilities
§ Communication and Support - ✅Use strong communication skills on the phone and online to support claimants, including those with complex needs. ✅Communicate decisions clearly and kindly to claimants, ensuring they have a good experience. ✅Handle sensitive situations professionally, showing resilience and tact.
§ Case Management - ✅Manage cases efficiently. Prioritise your work to meet deadlines. ✅Inform Case Managers and Work Coaches about decisions. ✅Make sure claimants get the correct Universal Credit payment at the right time.
§ Staying Informed and Improving - ✅Stay up to date with service changes. ✅Help improve our processes. ✅Use digital learning tools and feedback to develop your skills.
✅Report any unacceptable behaviour from claimants. ✅Promote a safe and respectful environment.
What We’re Looking For
To succeed in this role, you will need to demonstrate:
- Strong written and verbal communication skills.
- The ability to ask pertinent questions and solve problems effectively.
- Empathy and active listening skills.
- Sound judgement and objective decision-making.
- The initiative to work independently whilst staying organised.
- Collaborative skills to work effectively within a team.
- A commitment to being an inclusive colleague.
Join us and be part of a dedicated team helping claimants receive the support they deserve. If you are motivated, resilient and eager to develop your skills in a supportive environment, we want to hear from you!
Apply now to make a meaningful difference in people's lives.
Full details can be found in the job description (including all key details - salary, location etc).
Please send any applications to us by 2 September 2025. If you have an interested candidate but may miss the deadline for completed applications, please do let us know as soon as possible.
HOW TO APPLY?
If you have any suitable and interested candidates in mind, please follow the steps below:-
- Have a look over the job description, and share with anyone you think would be interested and suitable
- Ask the candidate to complete the EOI form (click here - guidance notes can also be found here) and also provide a copy of their CV
- Send the completed forms to gfie@cabinetoffice.gov.uk - we'll confirm receipt and ensure that the candidate is logged for this vacancy.