Generic and local information for the UK Military community in Cyprus including Serving Personnel, Families, Veterans, and MOD Civilians.
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Wednesday, 22 November 2023
DWP Conversational Platform
Conversational Platform is a new technology being introduced onto the Universal Credit telephony channel. From early December 2023 when customers call Universal Credit, their call may be routed through the new technology, whereby the DWP Virtual Agent will ask the customer why they are calling and will then tailor the response based on what the customer says.
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